Guest Relations Manager
Full-time, Permanent
Pay: £26,506.00 per year
Due to exceptional demand, we are looking to increase our team at the Vale Resort and are currently recruiting for a Guest Relations Manager.
The Vale Resort is an Award Winning, Four Star Hotel, comprising of a 143 bedroom with five food outlets, two championship golf courses, and Wales’ largest spa, health, and racquets club. We also offer state of the art sporting facilities and host top-flight international and club teams. Recent expansion of our Resort includes Hensol Castle, transformed into a luxury and unique wedding and events venue, proving extremely popular. Recent renovation of the Grade I listed Castle has now opened 20 luxury bedrooms along with award winning Distillery, gin school and visitor attraction tucked away in the cellar.
About the Role:
Working as part of the Resort management team you will oversee the day to day running of the hotel, supporting all departments whilst ensuring excellent service to our guests and members.
Along with:
- Assist in handling guest complaints by investigating and ensuring all are dealt with swiftly and professionally.
- Ensure guest expectations are achieved and services are provided to a four star standard
- Manage the day to day running of the Resort, supporting department managers and supervisors
- Night manager holiday cover when required
About you:
- You'll have experience working in a similar role with a background in hospitality
- Confident in dealing with customer complaints with excellent communication skills
- Ability to motivate people along with staying calm under pressure
- Team player committed and driven to achieve high standards
What’s in it for you:
As an employee you can enjoy a range of incredible perks, including retail & leisure discounts, complimentary gym membership and driving range, discounted food, drinks and accommodation along with a number of benefits for continued service with us. Just to name a few! We also extend our discounts to family and friends so they don’t feel left out.
Not only that but we are proud and committed to invest in our employees, we strive to give you the skills and tools you need to build your career with us. Just walking around the Resort you'll meet a number of people who have grown their careers with us.
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Gym membership
- On-site parking
- Sick pay
- Store discount
Schedule:
Work Location: In person
