Due to exceptional demand, we are looking to increase our team at the Vale Resort and are currently recruiting for an Events Sales Executive
Salary: £26,121.00
Contract: Full Time
Location: Vale Resort & Hensol Castle
How to apply: Send your CV to [email protected]
To maximize sales and profitability of the departments by effectively managing the Resort’s conference and events enquiries and maximizing the conversion levels to confirmed business. To provide accurate information to the front-line team and full administrative support involved in the running of the department.
Main Duties
- To ensure all conference, meetings and events leads are responded to in timely manner.
- To manage your own diary to ensure maximum appointment availability for guests.
- To help develop the packages and services available to all guests and look at the opportunities to increase revenues and profitability.
- To enter all enquiry information onto the Versa/SNC system.
- To maintain regular contact with your clients ensuring all changes are documented and relayed to the front house team.
- To produce accurate and up to date function sheets for your client to read and confirm the booking details.
- To follow up with your clients and front-line team on feedback of the event, update the notes on the system to ensure highest possibility of repeat business.
- Support the sales team in providing cover for wedding appointments, open days, wedding fairs and any other trade shows.
- Provide effective communication to departments and back to the F&B, events manager and Hotel Manager.
- To produce accurate and up to date function sheets for the front-line operation team.
- Work any sales related events within the resort, i.e., business open days, wedding fayres, conference exhibitions, etc, as the needs of the business.
- To answer any incoming calls in a professional and courteous manner following department procedure ensure you use the clients name throughout.
- To be aware of competitor offers and pricing and feed back to your manager and team with any ideas or changes that can help customers service and resort profitability.
- To ensure regular reviews of pricing strategy for day and residential packages.
- To monitor competitor activity and rates across the relevant business sectors and make appropriate sales and marketing recommendations when necessary.
- Promote an environment that encourages staff learning and development, supporting all training opportunities including mentoring and coaching future managers.
- Consistently monitor the product against standards to ensure the Resort remains competitive against local and current trends.
Staff Benefits
As an employee you can enjoy a range of incredible perks:
- Retail & leisure discounts
- Complimentary gym membership and driving range
- Discounted food, drinks and accommodation
- A number of benefits for continued service
- We also extend our discounts to family and friends, so they don't feel left out
How to apply:
Send your CV to [email protected]