Due to exceptional demand, we are looking to increase our team at the Vale Resort and are currently recruiting for Wedding & Events Sales Executive.
Salary: £24,756.00
Contract: Full Time
Location: Vale Resort & Hensol Castle
How to apply: Send your CV to [email protected]
To maximize sales and profitability of the departments by effectively managing the Resort’s wedding and events enquiries and maximizing the conversion levels to confirmed business. To provide accurate information to the front-line team and full administrative support involved in the running of the department.
Main Duties
Customer Focus
Mission statement - Our customers are our first priority, and we aim to exceed their expectations of our facilities and hospitality.
- To ensure all wedding and events leads are responded to in timely manner.
- To manage your own diary to ensure maximum appointment availability for guests.
- To help develop the packages and services available to all guests and look at the opportunities to increase revenues and profitability.
- To enter all enquiry information onto the Versa/SNC system.
- To maintain regular contact with your clients ensuring all changes are documented and relayed to the front house team.
- To produce accurate and up to date function sheets for your client to read and confirm the booking details.
- To follow up with your clients and front-line team on feedback of the event, update the notes on the system to ensure highest possibility of repeat business.
Team Focus
Mission statement - We recognize the importance of our colleagues and aim to create a positive and safe environment which encourages improvement, loyalty, commitment, and hard work.
- Support the sales team in providing cover for wedding appointments, open days, wedding fairs etc.
- Provide effective communication to departments and back to the F&B, events manager and Hotel Manager.
- To produce accurate and up to date function sheets for the front-line operation team.
- Work any sales related events within the resort, i.e., wedding exhibitions, wedding fayres, conference exhibitions, etc, as the needs of the business.
- To answer incoming calls in a professional and courteous manner following department procedure ensure you use the clients name throughout.
Continuous Improvement and Leadership
Mission statement - We strive to be excellent leaders and will undertake all our business activities in an honest and ethical manner to provide a fair return on investment.
- To be aware of competitor offers and pricing and feed back to your manager and team with any ideas or changes that can help customers service and resort profitability.
- To ensure regular reviews of pricing strategy for accommodation and wedding & function pricing.
- To monitor competitor activity and rates across the relevant business sectors and make appropriate sales and marketing recommendations when necessary.
- Promote an environment that encourages staff learning and development, supporting all training opportunities including mentoring and coaching future managers.
- Consistently monitor the product against standards to ensure the Resort remains competitive against local and current trends.
Health & Safety
Mission statement - We recognize the importance of our colleagues and aim to create a positive and safe environment which encourages improvement, loyalty, commitment, and hard work.
- Ensure that safe working practices are adhered to within all areas of the Castle.
- To help ensure that staff always wear the appropriate uniform or PPE.
- Ensure that accidents are reported correctly against current legislation.
- To ensure any contractors have a valid permit to work before authorizing their activities.
- To identify any personal training requirements to ensure you have sufficient knowledge of your health & safety responsibilities.
- Attend the monthly health & safety meetings ensuring any issues are highlighted and resolved in a timely manner.
General
- To attend company training courses as required.
- If workload dictates, to work such hours including evening and weekends to ensure all the above are achieved.
- To promote the company in a positive manner and carry out any responsible duties as required by the company.
How to apply:
Send you CV to [email protected]